Candal Advisers S.C. (hereinafter: «Candal», «We» or «No.») is a civil society dedicated to the provision of accounting and tax advisory services in the Bolivarian Republic of Venezuela. At Candal we value the confidence it places in us when sharing your personal data, so we commit ourselves to protecting your privacy under the principles of transparency, confidentiality and security.

This Privacy Policy regulates the use and processing of personal information collected through our website. It is essential to note that this website has a strictly promotional, informative and contact purpose for the provision of professional services; we do not make direct sales of products or services through this platform.

1. Identity of the Responsible for Treatment

Social reason: Candal Asesores S.C.

Domicile: Av. Avila, Xerox Tower, 1st floor, room A-2, Urb. Bello Campo, Caracas, Estado Miranda, Venezuela.

Contact email: info.cag@candaladvisors.com

For any question, request or exercise of your privacy rights, you can contact us directly through the indicated mail.

2. Principles of Treatment

The processing of your personal data is governed at all times by the following principles:

• Transparency: we inform you clearly and accurately about the use of your data.
• Purpose: data are collected for specific, explicit and legitimate purposes, and will not be treated in a manner contrary to the provisions of this Privacy Policy.
• Minimization: We collect only the information strictly necessary for the stated purposes.
• Confidentiality: your data are treated with reservation and accessed only by authorized personnel.
• Security: We implement technical, physical and administrative measures to protect your information.

3. Information we collect

We collect only the personal information necessary to manage your interactions with us. This information is obtained through two channels:

3.1 Information provided by the user (contact and subscription forms)

This section applies to you if you are a visitor to our website, if you have subscribed to our newsletters or if you have sent a request for information or specialized advice through our contact forms. The requested data include:

Note: Candal does not request or wish to receive information of a sensitive, confidential or reserved nature through the forms on his website, which will be only for the purposes set out in this Privacy Policy. We ask you to refrain from including data of this nature in your communications through the platform.

3.2 Information collected automatically (navigation data)

When you access our website, you automatically collect technical information to ensure the safety and proper functioning of the platform:

4. Purpose of Data Processing

We collect and process your personal information exclusively for the following purposes:

• Attention to contact requests: manage and respond to your queries, requests for information or advice requirements sent through our contact forms.
• Information communications: sending newsletters, alerts, updates or content of professional interest related to our services.
• Management of relationships with potential customers: creation and maintenance of contact records for appropriate follow-up of previous interactions.
• Analysis and improvement of the website: evaluation of the performance, usability and effectiveness of our digital platform, for continuous optimization purposes.
• Platform security: protection against unauthorized access, fraud or improper use of the website.

5. Data retention

We will keep your personal data on a continuous basis until you revoke the consent expressly given or exercise your right of deletion or opposition. The information will be kept active in our systems provided it is accurate, relevant and the holder has not expressed his / her will to leave the Candal database.

The moment you revoke your consent, we will proceed to the disintegration of your data from our dissemination lists within 30 (30) working days. Once your request for revocation is processed, we will proceed to the final removal of your personal information from our operational databases.

By way of derogation from this, the institution shall maintain a restricted register of its application for leave for the sole purpose of ensuring its right of exclusion. This minimum record will allow you to identify only to prevent your data from being reincorporated in the future or from being sent to you by mistake, thus fulfilling your will not to be contacted.

6. Dissemination of Personal Information

Candal does not market or transfer your personal information to third parties for purposes other than the provision of our services. However, we can share your data in the following limited assumptions:

• Legal requirements: where there is a legal obligation, court order or order of competent authority that so requires, in accordance with applicable law.
• Corporate operations: in the context of a merger, acquisition or restructuring of business, the data may be transferred to the new holder, who shall be bound by the terms of this Policy.
• With your consent: in any other case not covered above, we will inform you previously and give you the opportunity to consent to or reject the sharing of your data.

7. Cookies and Monitoring Technologies

Our website can use cookies and similar technologies in order to improve the browsing experience and analyze the use of the platform. These technologies allow us to collect information about the user's activity anonymously.

You can configure your browser to refuse cookies or to notify you when cookies are installed. However, keep in mind that disabling cookies can affect the functionality of some sections of the website.

8. Rights of the Data Holder

In accordance with the applicable legislation on the protection of personal data, you are entitled to:

• Access the personal information we have about you.
• Request the rectification of inaccurate or outdated data.
• Request the removal of your data when they are no longer necessary for the purpose for which they were collected.
• Oppose processing your data for promotional communications purposes.
• Revise at any time the consent previously granted, without affecting the lawfulness of the treatment previously performed.

To exercise any of these rights, you can contact us via email: info.cag@candaladvisors.com, indicando su nombre completo, el derecho que desea ejercer y la información sobre la que versa su solicitud. Atenderemos su requerimiento en un plazo razonable.

9. Seguridad de la Información

Candal implementa medidas técnicas y organizativas razonables para proteger su información personal contra accesos no autorizados, pérdida, alteración o divulgación indebida. Sin perjuicio de lo anterior, ningún sistema de transmisión de información a través de Internet puede garantizarse como absolutamente seguro.

10. Cambios a esta Política de Privacidad

Nos reservamos el derecho de actualizar o modificar la presente Política de Privacidad en cualquier momento, a fin de reflejar cambios en nuestras prácticas, en la legislación aplicable o en los servicios ofrecidos. Cualquier modificación será publicada en esta misma página con la indicación de la fecha de última actualización.

Le recomendamos revisar periódicamente esta Política para mantenerse informado sobre cómo protegemos sus datos personales. El uso continuado del sitio web con posterioridad a la publicación de cambios implicará su aceptación de los términos actualizados.

11. Cómo Contactarnos

En caso de dudas, comentarios o solicitudes relacionadas con esta Política de Privacidad o con el tratamiento de sus datos personales, no dude en comunicarse con nosotros:

Vía correo electrónico: info.cag@candaladvisors.com

Dirección postal: Av. Avila, Xerox Tower, 1st floor, room A-2, Urb. Bello Campo, Caracas, Estado Miranda, Venezuela.